Effective Date: 06-Sep-2025

ToolHut (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.toolhut.co.za) or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, surname, email address, phone number, billing/shipping address, and payment details when you place an order.
  • Account Information: Login credentials, order history, and saved preferences.
  • Technical Information: IP address, browser type, device information, operating system, and cookies to improve site performance.
  • Usage Information: Pages you visit, time spent on the website, and interactions with products or features.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfil your orders.
  • Deliver products to your chosen address.
  • Provide customer support and respond to enquiries.
  • Improve our website, products, and services.
  • Send promotional offers, newsletters, or updates (if you have opted in).
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data with:

  • Trusted Service Providers: Couriers, payment gateways, IT support, and marketing platforms that help us operate our services.
  • Legal Obligations: Where disclosure is required by law, regulation, or court order.

All service providers are required to comply with POPIA and maintain the confidentiality and security of your information.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve your browsing experience.
  • Remember your preferences and login details.
  • Analyse website traffic and performance.
  • Display relevant marketing and promotions.

You may disable cookies in your browser settings, but some website features may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

Your payment details are processed securely via trusted third-party payment providers (such as PayFast, Yoco, or EFT) and are never stored on our servers.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of inaccurate or outdated data.
  • Withdraw consent to marketing communications at any time.
  • Lodge a complaint with the Information Regulator of South Africa.

7. Marketing & Communications

If you subscribe to our newsletter or promotional updates, you may opt out at any time by clicking the “unsubscribe” link in emails or contacting us directly.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:📍 Address: 44 Pilkingtons Industrial Park, Morris Street, Meyerton, 1961
📞 Phone: 010 123 4567 (dummy number)
✉️ Email: admin@toolhut.co.za